Prescription Support

Our team provides assistance with medication refills, prior authorizations, and pharmacy coordination to help ensure continuity of care. We are here to support you in accessing your medications as smoothly as possible.

Prescription Refill Policy

Refill requests must be submitted at least one week before your medication runs out. We do not accept refill requests directly from pharmacies.

How to Submit

Processing Time

Please allow for 1–3 business days. Requests after 12:00 PM, weekends, or holidays will be processed the next business day.

Required Information

To avoid delays, please include all of the following in your request:

  • Patient name, date of birth and phone number
  • Dates of last and next scheduled appointments
  • Pharmacy name, address, and phone number
  • Medication name, dosage, and directions

Important Notes

  • Must have an active provider relationship and scheduled visits
  • Quarterly visits required for ongoing refills
  • Stimulant medications require annual in-person visits
  • All balances must be cleared before refills are processed
  • There is a $10 fee for all C-II drug requests outside visits (Medicaid patients are exempt from this fee)
Refill Request Policy PDF →

Prior Authorization (PA)

Prior authorization is when your insurance requires approval before covering certain medications or services. It is a required review process.

If a medication requires prior authorization, please contact your insurance first to identify the reason for denial and their specific requirements for coverage before notifying our office.

Processing Time

Please allow 7-10 business days for us to submit the request to your insurance.

How It Works

  • Insurance denies ordered medication
  • Pharmacy request provider to complete PA
  • Provider submits clinical information to insurance
  • Insurance makes determination

Your Role

  • Share information with your healthcare team
  • Save case numbers and reference info
  • Share insurance updates with our office

If Denied

  • You may appeal the decision
  • Peer-to-peer reviews may be requested
  • External review options may be available

Prior authorization assistance is provided at no additional cost. Processing time depends on your insurance carrier.